Delivering Your Dream Dress with Care and Reliability

At Opaline Vow, we understand that when you order a dress for a wedding or formal event, the excitement of receiving it is only matched by the importance of it arriving on time and in perfect condition. Whether you are a bride counting down the days to your wedding, a bridesmaid coordinating with a party, or a guest preparing for a celebration, we know that your dress is an essential part of your plans. That is why we have developed a comprehensive shipping policy designed to provide you with clarity, reliability, and peace of mind from the moment you place your order to the moment your beautiful dress arrives at your doorstep.

This Shipping Policy outlines everything you need to know about how we process, pack, and ship your orders, including our shipping methods, costs, delivery timelines, and international shipping procedures. We have crafted this policy with transparency and customer satisfaction as our guiding principles.

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Our Shipping Philosophy: Commitment to Excellence

Before diving into the specific details, we want to share the philosophy that guides our shipping operations at Opaline Vow:

Speed and Efficiency: We know that wedding and event planning operates on strict timelines. Our team works diligently to process and dispatch your order as quickly as possible so that you have your dress with plenty of time for fittings, alterations, and peace of mind.

Careful Handling: Each dress we ship is a special garment destined for a significant moment. We take great care in packaging every order to ensure it arrives in pristine condition, protected from the rigors of transit.

Transparency and Communication: You should never have to wonder where your order is. We provide tracking information for every shipment and keep you informed at every stage of the journey.

Global Reach: Love knows no borders, and neither do we. Whether you are ordering from across the street or across the ocean, we are committed to delivering our beautiful dresses to you, wherever you are in the world.

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Order Processing Time

Before your order can be shipped, it must first be processed by our team. Understanding this timeline is crucial for planning when you will receive your dress.

Standard Processing Time

Most orders placed on opalinevow.store are processed within 1-3 business days from the time the order is placed. Business days are Monday through Friday, excluding major U.S. holidays.

During this processing period, our team:

• Verifies your payment and order information

• Confirms product availability

• Carefully picks your items from our inventory

• Conducts a quality inspection of your dress

• Prepares and packages your order for shipping

Factors That May Affect Processing Time

While we strive to process all orders within this timeframe, certain factors may occasionally cause a slight delay:

• High Volume Periods: During peak wedding season or major sales events, our order volume increases significantly. We always work overtime during these periods, but processing may take an extra day or two.

• Product Availability: In rare cases, a product may be temporarily out of stock or on backorder. If this happens, we will contact you immediately to discuss options.

• Payment Verification: Occasionally, payment verification may take longer, especially for international orders or if there are issues with the payment method.

Order Cutoff Time

Orders placed before 12:00 PM (noon) Mountain Time on a business day have the best chance of being processed the same day. Orders placed after this cutoff, on weekends, or on holidays will begin processing on the next business day.

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Shipping Methods and Carriers

Opaline Vow partners with reputable, reliable shipping carriers to ensure your order arrives safely and on time. The specific carrier used for your order will depend on your location, the size and weight of your package, and the shipping method you select at checkout.

Domestic Shipping (Within the United States)

For customers within the United States, we offer the following shipping options:

Please Note: Delivery time estimates begin after the order processing period (1-3 business days). So, if you choose Standard Shipping and your order takes 2 days to process, the total time from order to delivery would be approximately 7-12 business days.

We primarily use the following carriers for domestic shipments:

• USPS (United States Postal Service)

• UPS (United Parcel Service)

• FedEx

The carrier for your specific order will be indicated in your shipping confirmation email along with your tracking number.

International Shipping

Opaline Vow proudly ships to customers around the globe. We have developed a robust international logistics network to ensure our dresses reach you no matter where you are.

Important International Shipping Notes:

• Delivery time estimates for international orders begin after the order processing period.

• International deliveries may be subject to customs clearance procedures, which can cause delays beyond our control. We recommend ordering well in advance of your event to account for potential customs delays.

• We are not responsible for delays caused by customs or local postal services in the destination country.

For international shipments, we partner with carriers such as:

• USPS (with international delivery partners)

• DHL

• FedEx International

• UPS International

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Shipping Costs

Shipping costs are calculated based on several factors and are displayed clearly during the checkout process before you complete your purchase.

Factors That Determine Shipping Cost

• Destination: Shipping to different countries and even different regions within a country can affect the cost.

• Weight and Dimensions: The weight of your dress and its packaging, as well as the size of the box, influence shipping rates.

• Shipping Method: Expedited and express options cost more than standard shipping.

• Order Value: Occasionally, we may offer free shipping promotions for orders over a certain value. These promotions will be clearly announced on our website.

How to View Your Shipping Cost

To see the exact shipping cost for your order:

1. Add the desired items to your cart.

2. Proceed to the checkout page.

3. Enter your shipping address.

4. Available shipping methods and their associated costs will be displayed for you to choose from.

Free Shipping Promotions

From time to time, Opaline Vow may offer free shipping promotions. These promotions are typically:

• Minimum Purchase Required: For example, “Free Standard Shipping on orders over $200.”

• Limited Time: Available for a specific promotional period.

• Specific to Certain Products or Destinations: Some promotions may apply only to certain collections or shipping destinations.

When a free shipping promotion is active, the terms will be clearly stated. The applicable discount will be automatically applied at checkout when the conditions are met.

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Tracking Your Order

We believe in keeping you informed every step of the way. Once your order has been shipped, you will receive a shipping confirmation email containing:

• Your order number

• The carrier used for shipment

• A tracking number

• A link to the carrier’s website where you can monitor your package’s progress

How to Track Your Package

1. Locate the shipping confirmation email we sent you.

2. Click on the tracking link provided, or visit the carrier’s website directly.

3. Enter your tracking number to see the current status and location of your package.

When Tracking Information Becomes Available

Please allow 24-48 hours after receiving your shipping confirmation for the tracking information to appear in the carrier’s system. It can take this long for the carrier to scan the package into their network and update their tracking database.

If Your Tracking Information Doesn’t Update

If your tracking number has not shown any updates for more than 48 hours, please contact us at phuongnguyen07669@gmail.com with your order number. We will contact the carrier on your behalf to investigate.

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Shipping to P.O. Boxes and Military Addresses

P.O. Boxes

We can ship to P.O. boxes within the United States using USPS. However, please note that some expedited shipping options (like UPS or FedEx) cannot deliver to P.O. boxes. If you provide a P.O. box address, your order will be shipped via USPS.

Military Addresses (APO/FPO/DPO)

Yes, we ship to military addresses, including APO (Army Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses. Please note:

• Shipping to these addresses uses USPS and is treated as domestic shipping for pricing purposes.

• Delivery times to military addresses can be longer than standard domestic shipping due to the final leg of delivery being handled by military postal services.

• Tracking may be limited once the package enters the military mail system.

When entering your address, please use the standard military address format, including the appropriate APO, FPO, or DPO designation along with the AA, AE, or AP region code.

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Packaging: Protecting Your Precious Dress

We understand that your dress is not just a piece of clothing; it is an essential part of your special day. That is why we take packaging very seriously.

How We Package Your Order

• Protective Wrapping: Each dress is carefully folded or rolled (depending on the style and fabric) to minimize wrinkles and protect delicate details like lace, beading, or embroidery.

• Acid-Free Tissue Paper: We use acid-free tissue paper to prevent any discoloration or damage to the fabric during transit.

• Sturdy Outer Box: Your dress is placed in a sturdy, corrugated cardboard box designed to withstand the rigors of shipping. The box is appropriately sized to prevent excessive movement inside.

• Water-Resistant: While we cannot guarantee your package will stay dry in extreme weather conditions, our boxes offer a degree of water resistance to protect your dress.

What to Do When Your Package Arrives

1. Inspect Immediately: As soon as you receive your package, inspect the outer box for any signs of damage (crushing, tears, water damage).

2. Open Carefully: Open the box carefully to avoid damaging the contents.

3. Check Your Dress: Remove the dress from its packaging and inspect it thoroughly for any damage that may have occurred during transit.

4. Hang It Up: We recommend hanging your dress immediately upon arrival to allow any minor wrinkles from folding to fall out naturally.

If you notice any damage to the package or the dress itself, please contact us immediately at phuongnguyen07669@gmail.com with photographs.

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Shipping Confirmation and Order Status

Staying informed about your order status is easy with Opaline Vow.

Order Statuses

You can check the status of your order at any time by logging into your account on opalinevow.store. Common order statuses include:

• Processing: Your order has been received and is being prepared for shipment.

• Shipped: Your order has been handed over to the carrier and is on its way to you. Tracking information is available.

• Delivered: The carrier has marked your order as delivered.

• On Hold: There may be an issue with your order (such as payment verification) that requires attention. We will contact you if this occurs.

Order Confirmation Email

Immediately after placing your order, you will receive an order confirmation email. This email confirms that we have received your order and provides a summary of your purchase. It is not a shipping confirmation.

Shipping Confirmation Email

Once your order has been packed and handed to the carrier, you will receive a shipping confirmation email. This email contains your tracking number and a link to follow your package’s journey.

What If I Don’t Receive Confirmation Emails?

If you do not receive order confirmation or shipping confirmation emails:

1. Check Your Spam/Junk Folder: Sometimes email filters mistakenly mark these messages as spam.

2. Verify Your Email Address: Ensure you entered your email address correctly during checkout.

3. Add Us to Your Contacts: Add phuongnguyen07669@gmail.com to your email contacts to ensure our messages reach your inbox.

4. Contact Us: If you still cannot find the emails, contact us, and we can confirm your order status and resend information if needed.

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Delivery Issues and Problem Resolution

While we strive for every delivery to be perfect, occasionally issues can arise. Here is how we handle common delivery problems.

Package Marked as Delivered But Not Received

If your tracking information shows that your package has been delivered but you cannot find it:

1. Check Around Your Property: Look at all entrances, porches, garages, and with neighbors or building management.

2. Wait 24 Hours: Occasionally, carriers mark packages as delivered a day early. It may arrive the next day.

3. Contact the Carrier: Use the tracking number to contact the carrier directly and file a delivery inquiry.

4. Contact Us: If you still cannot locate the package after taking these steps, please email us at phuongnguyen07669@gmail.com with your order number. We will work with the carrier to investigate and, if necessary, file a claim on your behalf.

Please Note: As stated in our Terms and Conditions, the risk of loss passes to you upon delivery to the carrier. While we will always do our best to assist, we cannot be held responsible for packages lost or stolen after delivery.

Package Damaged During Transit

If your package arrives with visible damage to the outer box:

1. Document the Damage: Take photographs of the damaged box before opening it, if possible.

2. Inspect Contents: Open the box carefully and inspect the dress for damage.

3. Contact Us Immediately: Email us at phuongnguyen07669@gmail.com within 7 days of receipt with your order number, description of the damage, and photographs. We will guide you through the next steps, which may include filing a claim with the carrier and arranging for a return or replacement.

Package Lost in Transit

If your tracking information has not updated for an extended period (typically 7-10 business days beyond the expected delivery date) and the package appears to be lost:

1. Contact Us: Email us at phuongnguyen07669@gmail.com with your order number.

2. We Will Investigate: We will contact the carrier to initiate a trace on your package.

3. Resolution: If the package is confirmed lost, we will work with you to provide a replacement or a full refund, including original shipping costs.

Incorrect Address Provided by Customer

If you realize you provided an incorrect shipping address after your order has been placed:

1. Contact Us Immediately: Email us at phuongnguyen07669@gmail.com or call +84981070669 right away.

2. Before Shipping: If your order has not yet shipped, we can update the address for you.

3. After Shipping: If your order has already shipped, we may be able to intercept the package (fees may apply) or you will need to work with the carrier to redirect it. If the package is returned to us due to an incorrect address, you will be responsible for the cost of reshipping it to the correct address.

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Shipping During Holidays and Peak Seasons

During major holidays and peak wedding seasons (typically spring and early summer), shipping carriers experience high volumes of packages. This can sometimes lead to delays beyond our control and beyond the standard estimated delivery times.

Holiday Shipping Deadlines

If you need your dress by a specific date, especially during the holiday season, we recommend ordering as early as possible. While we cannot guarantee delivery by a specific date, ordering well in advance gives you the best chance of receiving your dress on time.

Weather-Related Delays

Severe weather conditions can disrupt shipping and cause delays. We are not responsible for delays caused by weather, natural disasters, or other force majeure events. However, we will communicate with you if we become aware of significant weather-related disruptions that may affect your order.

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Shipping Restrictions

Hazardous Materials

Our products are standard clothing items and do not contain hazardous materials. There are no special shipping restrictions on our dresses.

Prohibited Destinations

While we ship to most countries worldwide, there may be certain destinations that we cannot ship to due to legal restrictions, carrier limitations, or security concerns. If you are in a country that is subject to U.S. trade sanctions or other restrictions, we may not be able to process your order. If you have concerns about your specific location, please contact us before placing your order.

PO Box Limitations

As noted earlier, some carriers (UPS, FedEx) cannot deliver to P.O. boxes. If you provide a P.O. box address, we will ship via USPS, which may limit your shipping method options.

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International Shipping Details

We want our international customers to have all the information they need for a smooth shipping experience.

Currency and Payment

All transactions on opalinevow.store are processed in United States Dollars (USD). Your bank or credit card company will handle any currency conversion and may charge a conversion fee. Opaline Vow is not responsible for these fees.

Customs, Duties, and Taxes

As mentioned throughout this policy, international customers are solely responsible for any customs duties, import taxes, value-added taxes (VAT), or brokerage fees imposed by their country’s customs agency. These fees are not included in the product price or shipping cost you pay to Opaline Vow.

Important Information About Customs:

• Customs policies and fees vary widely by country. We cannot predict what these charges will be for your order.

• We are required by law to declare the full value of the items on all customs forms. We cannot mark items as “gifts” or declare a lower value to avoid customs fees.

• Packages may be opened and inspected by customs authorities. Delays due to customs inspections are common and beyond our control.

• If you refuse to pay customs duties and the package is returned to us, we will refund the product price minus the original and return shipping costs, once we receive the returned item.

International Shipping Address

Please ensure your international shipping address is entered exactly as required by your local postal service. Incorrect or incomplete addresses can cause significant delays or result in the package being returned to us.

Returns from International Locations

International returns are subject to the same 30-day return window as domestic returns. However:

• You are responsible for the cost of return shipping.

• You are responsible for any customs fees or taxes associated with the return.

• We strongly recommend using a trackable shipping service and purchasing insurance for your return, as we cannot be responsible for items lost in transit back to us.

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Shipping Policy Updates

Opaline Vow reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about how we handle shipping.

The most current version of this policy will always be available on our website at opalinevow.store.

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Summary: Key Shipping Information at a Glance

For quick reference, here is a summary of our most important shipping information:

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Contact Us for Shipping Assistance

We know that shipping can be complex, especially for international orders or when you are working with a tight timeline. If you have any questions about shipping that are not answered in this policy, or if you need assistance with a specific shipping situation, please do not hesitate to contact us. Our team is here to help.

Opaline Vow Customer Service:

• Email: phuongnguyen07669@gmail.com

• Phone: +84981070669

• Headquarters: 30 N Gould St Ste R, Sheridan, WY 82801, USA

When contacting us about shipping, please have your order number ready (if applicable) to help us assist you more quickly.

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Our Promise to You

At Opaline Vow, we understand that your dress is more than just a purchase—it is a key part of a cherished memory. From the moment you place your order to the moment you unbox your beautiful dress, we are committed to providing you with a shipping experience that is reliable, transparent, and worthy of the special occasion you are preparing for.

We treat every package as if it were our own, packing it with care and sending it off with the hope that it brings you joy. Thank you for trusting Opaline Vow with your special moment.