Refund and Return Policy: Your Satisfaction Is Our Promise at Opaline Vow LLC

At Opaline Vow, we understand that purchasing a dress for a wedding or formal event is an intimate and significant decision. Whether you are a bride selecting the gown of your dreams, a bridesmaid coordinating with a wedding party, or a guest preparing for a celebration, we know that finding the perfect dress involves not just style and fit, but also peace of mind. We want you to shop with complete confidence, knowing that if something is not quite right, we are here to make it right.

This comprehensive Refund and Return Policy is designed to be transparent, fair, and customer-focused. We have crafted it with care to protect your interests while allowing us to maintain the highest standards of quality and service. Please take a moment to read through this policy in detail. If you have any questions that are not answered here, our customer service team is always ready to assist you.

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Our Philosophy: Customer Satisfaction Above All

Before diving into the specific rules and timelines, we want to share the philosophy that guides our return and refund process. At Opaline Vow, we believe that:

Your happiness is our success. A beautiful dress that makes you feel confident and radiant is our ultimate goal. If for any reason the dress you receive does not meet your expectations, we consider it an opportunity to improve and to demonstrate our commitment to you.

Transparency builds trust. We want you to understand exactly what to expect if you need to initiate a return or request a refund. There should be no surprises, no hidden fees, and no confusing fine print. This policy is our promise of clarity.

Fairness for everyone. While we want to be as accommodating as possible, we also have a responsibility to our team and to all our customers to maintain policies that are sustainable and fair. This means having reasonable timelines and conditions that allow us to continue providing high-quality products and exceptional service.

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Important Notice Before You Purchase

To ensure you have all the information you need to make a confident purchase, please note the following key points before placing your order:

Final Sale Items

Certain items are marked as “Final Sale” on their product pages. These items are not eligible for return, exchange, or refund under any circumstances. Final sale items include, but are not limited to:

• Clearance and deeply discounted items

• Intimates and lingerie (for hygiene reasons)

• Custom-made or specially ordered dresses

• Accessories such as veils, jewelry, and hairpieces

Please check the product page carefully before purchasing to confirm whether an item is final sale. If you have any doubt, please contact us before placing your order.

Size and Fit Considerations

We provide detailed size charts and measurements for every dress on our website. We encourage you to measure yourself carefully and compare your measurements to our charts before ordering. If you are between sizes or unsure about the fit of a particular style, please contact us at phuongnguyen07669@gmail.com before purchasing. Our team is happy to provide guidance based on the specific cut and fabric of the dress.

International Orders

Customers outside the United States are responsible for any return shipping costs, customs duties, or taxes that may apply. Please see the “International Returns” section below for more details.

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Return Eligibility: The Basics

To be eligible for a return, your item must meet the following conditions:

Time Frame

You have 30 calendar days from the date you receive your order to initiate a return. We strictly adhere to this timeline, so please check your delivery date and act promptly if you are considering a return. Returns requested after 30 days will not be accepted.

Condition of the Item

We can only accept returns for items that are in their original, unused condition. This means:

• The dress has not been worn, altered, washed, or damaged.

• All original tags are still attached to the garment.

• The dress is free of any stains, odors (including perfume, smoke, or deodorant), pet hair, or signs of wear.

• The item is returned in its original packaging, including any garment bags, hangers, or boxes it arrived in.

Proof of Purchase

You must provide proof of purchase, such as your order number or the email confirmation you received when you placed your order. This helps us process your return quickly and accurately.

Non-Returnable Items

In addition to final sale items mentioned above, the following items cannot be returned:

• Gift cards

• Items purchased more than 30 days ago

• Items that show obvious signs of wear, alteration, or damage

• Items returned without original tags or packaging

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How to Initiate a Return: Step-by-Step Guide

If you have determined that your item is eligible for return, please follow these steps carefully to ensure a smooth process:

Step 1: Contact Our Customer Service Team

Before sending anything back to us, you must contact us to initiate the return and receive authorization. Please email us at phuongnguyen07669@gmail.com with the following information:

• Your full name

• Your order number

• The item(s) you wish to return

• The reason for your return (this helps us improve our products and service)

Step 2: Receive Return Authorization and Instructions

Within 24-48 business hours, our team will respond with:

• Confirmation that your return is authorized (or an explanation if it is not eligible)

• The address to which you should send your return

• Any specific instructions for packaging and shipping

Important: Do not send any returns to our Sheridan, Wyoming headquarters address without prior authorization. Returns sent to that address without authorization will not be accepted or processed.

Step 3: Pack Your Return Securely

Carefully pack the item in its original packaging, if possible. Ensure all tags are attached and the dress is protected from damage during shipping. We recommend using a sturdy box or padded envelope.

Step 4: Ship Your Return

You are responsible for the cost of return shipping unless the return is due to our error (such as shipping the wrong item or a defective product). We recommend that you use a trackable shipping service and purchase shipping insurance. Opaline Vow is not responsible for items lost or damaged during return transit.

Step 5: Confirmation and Processing

Once your return is received at our returns facility, our team will inspect the item to ensure it meets our eligibility criteria. This inspection typically takes 3-5 business days. After inspection, we will notify you via email of the approval or rejection of your refund.

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Refund Process and Timeline

Once your return has been approved, we will process your refund. Here is what you can expect:

Refund Method

Refunds are always issued to the original payment method used at the time of purchase. This includes:

• Credit cards (Visa, Mastercard, American Express, Discover, etc.)

• Debit cards

• Apple Pay (refund will go to the underlying card associated with your Apple Pay account)

• Google Pay (refund will go to the underlying card associated with your Google Pay account)

Refund Amount

You will be refunded the full purchase price of the returned item(s), excluding any original shipping costs. Shipping charges are non-refundable unless the return is due to our error.

Processing Timeline

• Return Inspection: 3-5 business days after we receive your package

• Refund Initiation: Within 48 hours of approval

• Funds Appearance: The time it takes for the refund to appear in your account depends on your financial institution:

  • Credit Cards: Typically 5-10 business days, though some issuers may take up to two billing cycles

  • Debit Cards: Usually 5-10 business days

  • Digital Wallets: Same timeline as the underlying card

You will receive an email confirmation from us as soon as your refund has been processed.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

1. Check your bank account or credit card statement again.

2. Contact your credit card company or bank—there is often a processing delay on their end.

3. If you have done both of the above and still have not received your refund, please contact us at phuongnguyen07669@gmail.com, and we will investigate further.

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Exchanges: Getting the Right Size or Style

We understand that sometimes you love a dress but need a different size or even a different style. While we do not offer direct exchanges (where we send a new item before receiving the returned one), we have a simple process to help you get the item you want.

How to Exchange an Item

1. Initiate a Return: Follow the return process outlined above to send back the item you do not want.

2. Place a New Order: Once you have initiated your return, we encourage you to place a new order for the correct size or desired style right away. This ensures that the item you want does not sell out while you are waiting for your return to process.

3. Receive Your Refund: Once your return is received and inspected, we will issue a refund to your original payment method for the returned item.

This method is actually faster than a traditional exchange process because it avoids the waiting period where we would have to receive, inspect, and then ship your new item. By placing a new order immediately, you secure your new dress right away.

Price Differences

If the new item you order has a different price than the returned item, you will be charged or refunded the difference accordingly. For example:

• If the new item is more expensive, you will pay the difference when you place the new order.

• If the new item is less expensive, you will receive a refund for the full price of the returned item, and then be charged for the new, lower-priced item separately.

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Damaged, Defective, or Incorrect Items

While we take every precaution to ensure your order arrives in perfect condition, mistakes can sometimes happen. If you receive an item that is damaged, defective, or incorrect, we are deeply sorry and will make it right immediately.

What Qualifies for a Damaged/Defective Claim

• Damaged: The item arrived with visible damage such as tears, stains, broken seams, or other physical harm that occurred during shipping or manufacturing.

• Defective: The item has a manufacturing flaw, such as crooked seams, misaligned patterns, faulty zippers, or other quality issues that affect its appearance or function.

• Incorrect Item: You received an item that is different from what you ordered (wrong style, wrong color, wrong size).

What to Do If You Receive a Damaged, Defective, or Incorrect Item

1. Contact Us Immediately: Please email us at phuongnguyen07669@gmail.com within 7 days of receiving your order. Include:

   • Your order number

   • A clear description of the issue

   • Photographs clearly showing the damage, defect, or incorrect item

2. Our Response: Within 24-48 business hours, our team will review your claim and respond with a solution. Depending on the situation and your preference, we may offer:

   • A full refund, including original shipping costs

   • A replacement item shipped to you at no additional cost

   • A partial refund if you wish to keep the item despite the issue

3. Return Instructions: In some cases, we may ask you to return the item to us. If we do, we will provide a prepaid shipping label, so you will not incur any cost.

Our Commitment

We take quality control very seriously. Each dress undergoes inspection before it is shipped. However, if an issue does arise, we want to resolve it quickly and fairly. Your satisfaction is our priority.

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International Returns

Opaline Vow proudly ships to customers around the world. We want our international customers to have the same confidence in shopping with us as our domestic customers. However, international returns do involve some additional considerations.

Return Shipping Costs

For international returns that are not due to our error (damage, defect, incorrect item), the customer is responsible for all return shipping costs. This includes:

• The cost of shipping the package back to our returns facility

• Any customs duties, taxes, or brokerage fees that may be assessed

Shipping Method and Tracking

We strongly recommend that international customers use a trackable shipping service and purchase adequate insurance for their return. Opaline Vow is not responsible for items lost or damaged during return transit, and we cannot process a refund for items we do not receive.

Customs Declarations

When shipping your return, you must accurately declare the contents and value of the package. Please mark the package as “Returned Merchandise” to potentially minimize customs issues. We cannot advise you on customs regulations in your country, so please check with your local customs office if you have questions.

Refund Timeline for International Returns

International returns can take longer to reach us due to customs processing and longer shipping times. Please be patient. Once we receive your return, we will process it according to the same timeline as domestic returns (inspection within 3-5 business days, refund initiated within 48 hours of approval).

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Order Cancellations

We process orders quickly to ensure you receive your beautiful dress as soon as possible. Because of this, our ability to cancel an order is limited.

Cancellations Before Shipping

If you wish to cancel your order, please contact us immediately at phuongnguyen07669@gmail.com or call +84981070669. If your order has not yet been processed and shipped, we will do our best to cancel it and issue a full refund. However, we cannot guarantee that we will be able to catch your order before it moves to fulfillment.

Cancellations After Shipping

Once your order has been shipped, it cannot be canceled. You will need to follow the standard return process after you receive the item, provided it is within the 30-day return window and meets all eligibility criteria.

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Shipping Costs and Refunds

Understanding how shipping costs are handled in returns and refunds is important.

Original Shipping Costs

• If you return an item for a refund (not due to our error): The original shipping cost you paid is non-refundable.

• If you return an item because of our error (damaged, defective, incorrect item): We will refund the full purchase price plus the original shipping cost.

Return Shipping Costs

• Returns not due to our error: You are responsible for paying the cost of return shipping.

• Returns due to our error: We will provide a prepaid return shipping label at no cost to you.

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Items Purchased with a Discount or Promotion

If you purchased an item using a discount code or during a promotional sale, the refund amount will reflect the actual price you paid.

Percentage Discounts

If you used a percentage discount code (e.g., 20% off your entire purchase), the discount is applied proportionally to all items in your order. If you return one item, the refund amount will be the discounted price you paid for that item, not the original full price.

Buy One, Get One (BOGO) Promotions

If you purchased items under a “Buy One, Get One” or similar promotion, the value of the promotion may be forfeited upon return of the qualifying items. Please contact us for specific guidance if you are returning items purchased under a complex promotion.

Free Gifts or Promotional Items

If you received a free gift or promotional item with your purchase, that item must be returned along with the qualifying purchase if you return the qualifying item for a full refund. If you keep the free gift without meeting the purchase requirements, the value of the gift may be deducted from your refund.

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Our Quality Inspection Process

To ensure fairness for all customers and to maintain the high quality of our inventory, every returned item undergoes a thorough inspection before a refund is approved.

What We Inspect

• Tags: We verify that all original tags are still attached and have not been removed or tampered with.

• Condition: We examine the garment for any signs of wear, including stretching, pilling, odors, stains, or damage.

• Cleanliness: We check for any signs of use, such as makeup, deodorant, perfume, or other cosmetic residues.

• Alterations: We look for any evidence that the dress has been altered, including hemming, taking in seams, or other modifications.

Inspection Outcome

• Approved: If the item passes inspection, we will process your refund as described above.

• Rejected: If the item does not meet our return criteria, we will notify you via email. The item will be held for a limited time, and you will be responsible for arranging and paying for return shipping to have it sent back to you. If you do not arrange for its return within a specified timeframe, the item may be donated or discarded, and no refund will be issued.

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Contact Us for Return Assistance

We know that return processes can sometimes feel overwhelming. Our customer service team is here to help you every step of the way. If you have any questions about this policy, are unsure whether your item is eligible for return, or need help initiating a return, please do not hesitate to reach out.

Contact Information:

• Email: phuongnguyen07669@gmail.com

• Phone: +84981070669

• Mailing Address (for authorized returns only): Please request this from our customer service team before shipping any returns. Do not send returns to our Sheridan headquarters without authorization.

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Policy Updates and Changes

Opaline Vow reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed about how we protect your satisfaction.

The most current version of this policy will always be available on our website at opalinevow.store.

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Summary: Key Points to Remember

To help you quickly reference the most important aspects of our policy, here is a summary:

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Our Final Promise

At Opaline Vow, we are dedicated to your complete satisfaction. We want you to love your dress and feel beautiful and confident wearing it. This Refund and Return Policy is designed to give you the peace of mind you deserve when shopping for one of life’s most special occasions.

We are not just processing transactions; we are building relationships with customers who trust us to be part of their celebrations. If something goes wrong, we want to make it right. If you have feedback that can help us improve, we want to hear it.

Thank you for choosing Opaline Vow. We are honored to be part of your journey.

For any questions or assistance, please contact us:

• Email: phuongnguyen07669@gmail.com

• Phone: +84981070669

• Headquarters: 30 N Gould St Ste R, Sheridan, WY 82801, USA