Your Complete Guide to Opaline Vow LLC

At Opaline Vow, we understand that purchasing a dress for a wedding or formal event is an exciting but sometimes overwhelming experience. You likely have questions about sizing, shipping, returns, and everything in between. We have created this comprehensive Frequently Asked Questions (FAQ) page to provide you with clear, detailed answers to the most common inquiries we receive from our customers.

This guide is designed to be your go-to resource for information about Opaline Vow. Whether you are a bride searching for her dream gown, a bridesmaid coordinating with a wedding party, or a guest preparing for a special celebration, we want you to have all the information you need to shop with confidence and peace of mind.

If you cannot find the answer to your question here, please do not hesitate to reach out to our dedicated customer service team. We are always happy to help.

Contact Information Summary

Before we dive into the questions, here is a quick reference for how to reach us:

Email: phuongnguyen07669@gmail.com
Phone: +84981070669
Headquarters: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Website: opalinevow.store

For your convenience, we have organized our FAQs into categories. Click on any topic to jump directly to that section:

General Questions About Opaline Vow
Orders and Payment
Sizing and Fit
Shipping and Delivery
Returns, Refunds, and Exchanges
Product Care and Information
International Customers
Technical and Website Issues
Privacy and Security
Still Have Questions?

1. General Questions About Opaline Vow

What is Opaline Vow?

Opaline Vow LLC is an online retailer specializing in beautiful, high-quality formal wear for life’s most important occasions. We offer a curated collection of Bridal Dresses, The Bridesmaid Dresses Edit, Mother of the Bride + Groom Dresses Formal, and Wedding Guest Dresses. Our mission is to provide exceptional design, superior quality, and affordable luxury to customers across the United States and around the world.

Where is Opaline Vow located?

Our official headquarters and administrative operations are based in Sheridan, Wyoming. Our full address is:
30 N Gould St Ste R, Sheridan, WY 82801, USA

Please note that this is a business office and not a retail storefront. We do not have a physical showroom where dresses can be viewed or tried on. All of our products are available exclusively online at opalinevow.store.

Do you have a physical store I can visit?

No, Opaline Vow operates exclusively as an e-commerce business. This allows us to keep our costs low and pass those savings on to you in the form of competitive pricing. While you cannot visit us in person, our website is designed to provide you with all the detailed information, photographs, and sizing guides you need to make a confident purchase. Our customer service team is also available to answer any questions you may have.

When was Opaline Vow founded?

Opaline Vow was founded to fill a gap in the market for premium formal wear that combines exceptional design, high-quality materials, and accessible pricing. Our journey began with a vision to make every woman feel beautiful and confident on her special day without the stress of overpriced or low-quality options.

Do you only sell wedding dresses?

While bridal dresses are an important part of our collection, we offer a much wider range of formal attire. Our product categories include:

Bridal Dresses: Gowns for the bride.
The Bridesmaid Dresses Edit: A curated selection of dresses for the bridal party, available in various styles and colors.
Mother of the Bride + Groom Dresses Formal: Elegant and sophisticated options for the mothers of the couple.
Wedding Guest Dresses: Chic and fashionable dresses for anyone attending a wedding or formal event.

We truly are a one-stop destination for dressing the entire wedding party and its guests.

2. Orders and Payment

How do I place an order?

Placing an order on opalinevow.store is simple and secure:

Browse our collections and select the dress you love.
Choose your size and any other required options (like color, if applicable).
Click “Add to Cart.”
When you are ready to complete your purchase, click on the shopping cart icon and proceed to checkout.
Enter your shipping information and select your preferred shipping method.
Choose your payment method (credit/debit card, Apple Pay, or Google Pay).
Review your order details and click “Complete Purchase.”
You will receive an order confirmation email shortly after your payment is processed.

What payment methods do you accept?

We accept a variety of secure payment methods through our trusted payment partner, Stripe:

Credit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB
Debit Cards: Any major debit card with a Visa or Mastercard logo
Digital Wallets: Apple Pay and Google Pay

All transactions are processed securely, and we do not store your full payment details on our servers.

Is it safe to use my credit card on your website?

Absolutely. We take your security very seriously. Our payment processing is handled by Stripe, which is certified as a PCI Service Provider Level 1—the highest level of security certification in the payments industry. Your payment information is encrypted using Secure Socket Layer (SSL) technology and transmitted directly to Stripe, never touching our own servers.

Will I be charged sales tax?

Sales tax may be applied to your order depending on the shipping destination and applicable state and local laws. If sales tax applies to your order, the amount will be clearly displayed during the checkout process before you finalize your purchase.

Can I change or cancel my order after it has been placed?

We process orders very quickly to ensure fast delivery. If you need to make a change or cancel your order, please contact us immediately at phuongnguyen07669@gmail.com or call +84981070669. We will do our best to accommodate your request, but once an order has moved to the shipping stage, we may not be able to make changes. In that case, you can follow our standard return process after receiving the item.

I received an error message during checkout. What should I do?

If you encounter an error during checkout, please try the following steps:

Refresh your browser and attempt the checkout again.
Ensure you have a stable internet connection.
Try a different payment method or browser.
If the problem persists, please take a screenshot of the error (if possible) and email it to us at phuongnguyen07669@gmail.com along with your name and the items you were trying to purchase. Our team will investigate and help you complete your order.

How do I know if my order was successful?

After you successfully complete your purchase, you will see an on-screen order confirmation. Within a few minutes, you will also receive an order confirmation email at the address you provided during checkout. This email will contain your order number, a summary of the items purchased, and your shipping information. If you do not receive this email within a few hours, please check your spam or junk folder. If it is not there, contact us to confirm your order status.

Do you offer gift cards?

Yes, Opaline Vow offers gift cards that can be purchased on our website. Gift cards make a wonderful present for any bride-to-be, bridesmaid, or guest attending a special event. Please check our website for the current availability and terms of our gift cards. Please note that gift cards are typically considered final sale and are not returnable for cash.

3. Sizing and Fit

How do I find my correct size?

Finding the right size is crucial for a perfect fit. We provide detailed size charts for every dress on its product page. To find your size, we recommend:

Using a soft measuring tape to measure your bust, waist, and hips.
Comparing your measurements to our size chart.
If your measurements fall between sizes, we generally recommend sizing up, as dresses can always be taken in by a tailor but cannot be let out easily.

For the most accurate fit, have someone else help you take your measurements, and keep the measuring tape snug but not tight.

What if I am between sizes?

If your measurements fall between two sizes on our chart, we generally recommend choosing the larger size. It is much easier for a professional tailor to take in a dress that is slightly too big than it is to let out a dress that is too small. Most of our dresses have some seam allowance that allows for minor alterations.

Do your dresses run true to size?

Our dresses are designed to fit according to the measurements provided in our size charts. However, fit can vary slightly depending on the specific style, fabric, and cut of the dress. For example, a fitted mermaid silhouette will feel different from an A-line gown. We encourage you to read the product description carefully, as it may contain specific notes about the fit of that particular style. If you have any doubts, please email us for guidance.

Can you provide specific measurements for a dress?

The measurements provided in our size chart are the standard measurements for that size. If you need more specific information about the garment’s dimensions (such as the length from shoulder to hem), please contact us at phuongnguyen07669@gmail.com with the style name and size you are interested in, and we will do our best to provide you with the information we have.

What if the dress doesn’t fit when it arrives?

If your dress does not fit perfectly, do not worry. You have two options:

Return for a Different Size: You can initiate a return within 30 days of receiving your order, following our Return and Refund Policy, and place a new order for the correct size.
Have the Dress Altered: Many of our customers choose to have their dress professionally altered by a local tailor for a custom, perfect fit. This is a common practice, especially for bridal gowns. Please note that if you alter the dress, it can no longer be returned.

Do you offer customization or made-to-measure services?

Currently, Opaline Vow does not offer custom-made or made-to-measure dresses. All of our dresses are available in standard sizes as listed on our website. Items that are specially ordered or customized are typically considered final sale and are not eligible for return.

4. Shipping and Delivery

What shipping methods do you offer?

We offer a range of shipping options to meet your needs, from standard to expedited shipping. The available methods and costs will be calculated and displayed at checkout based on your location and the items in your cart. We partner with reliable carriers to ensure your order arrives safely and on time.

How much does shipping cost?

Shipping costs are calculated based on the weight of your order, the shipping method you select, and the destination address. The exact shipping cost will be displayed during the checkout process before you complete your purchase. We also occasionally offer free shipping promotions, which will be clearly announced on our website.

How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method selected.

Domestic (United States) Orders: Typically arrive within 5-10 business days for standard shipping. Expedited options may be available for faster delivery.
International Orders: Delivery times vary significantly by destination and customs processing. Generally, international orders can take 10-20 business days or longer.

Please note that these are estimates and not guarantees. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Do you ship internationally?

Yes! Opaline Vow proudly ships to customers around the world. We have developed a reliable global logistics network to deliver our beautiful dresses to doorsteps everywhere. International shipping costs and delivery times will be calculated at checkout.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier’s website. You can use this information to monitor your package’s progress. Please allow up to 48 hours for the tracking information to update after you receive the email.

My tracking number isn’t working. What should I do?

It can sometimes take 24-48 hours for tracking information to appear in the carrier’s system after a label has been created. If your tracking number is still not working after 48 hours, please contact us at phuongnguyen07669@gmail.com with your order number, and we will investigate with the carrier.

My package is marked as delivered, but I haven’t received it.

If your tracking information shows that your package has been delivered but you cannot locate it, please take the following steps:

Check with family members, neighbors, or your building’s mailroom to see if someone accepted the package on your behalf.
Check around your property, including porches, garages, and side doors.
Contact the carrier directly with your tracking number to file an inquiry.
If you are unable to locate the package, please contact us. While we are not responsible for lost or stolen packages after delivery, we will do our best to assist you in resolving the issue with the carrier.

Will I have to pay customs fees or import duties for international orders?

International customers are responsible for any customs duties, import taxes, or brokerage fees that may be imposed by their country’s customs agency. These fees are not included in the price of the item or the shipping cost you pay to Opaline Vow. Please check with your local customs office for more information about potential charges before placing your order.

5. Returns, Refunds, and Exchanges

What is your return policy?

You have 30 calendar days from the date you receive your order to initiate a return. To be eligible for a return, the item must be unworn, unwashed, unaltered, and in its original condition with all tags still attached. Please see our complete Refund and Return Policy for full details.

How do I return an item?

To initiate a return, please follow these steps:

Contact our customer service team at phuongnguyen07669@gmail.com with your order number and the item(s) you wish to return.
Our team will provide you with return authorization and the address for sending your return. Do not send returns to our Sheridan headquarters without authorization.
Securely pack the item in its original packaging, if possible, ensuring all tags are attached.
Ship the return using a trackable shipping service. You are responsible for the cost of return shipping unless the return is due to our error.
Once we receive and inspect your return (typically within 3-5 business days), we will notify you of the approval or rejection of your refund.

How long does it take to get a refund?

After your return is received and approved, we will process your refund within 48 hours. The time it takes for the funds to appear in your account depends on your financial institution:

Credit Cards: Typically 5-10 business days.
Debit Cards: Usually 5-10 business days.
Digital Wallets: Same timeline as the underlying card.

You will receive an email confirmation from us as soon as your refund has been processed.

Do you offer exchanges?

We do not offer direct exchanges where we send a new item before receiving the returned one. The fastest way to get the correct size or style is to:

Initiate a return for the item you do not want.
Place a new order for the desired item immediately to ensure it does not sell out.
Receive a refund for the returned item once it is processed.

What items are final sale and cannot be returned?

The following items are typically considered final sale and are not eligible for return or refund:

Clearance and deeply discounted items
Intimates and lingerie (for hygiene reasons)
Custom-made or specially ordered dresses
Accessories such as veils, jewelry, and hairpieces
Gift cards

Final sale items are clearly marked on their product pages. Please check before purchasing.

What if I receive a damaged, defective, or incorrect item?

We are deeply sorry if this happens. Please contact us immediately within 7 days of receiving your order at phuongnguyen07669@gmail.com. Include your order number, a clear description of the issue, and photographs clearly showing the damage, defect, or incorrect item. We will review your claim and offer a solution, which may include a full refund (including shipping), a replacement at no cost, or a partial refund if you wish to keep the item.

Can I return a final sale item?

No, final sale items cannot be returned for any reason, including for issues of fit or personal preference. The only exception would be if the final sale item arrives damaged or defective, in which case you should contact us immediately as described above.

Will I be refunded my original shipping cost?

Original shipping costs are non-refundable unless the return is due to our error (e.g., we shipped the wrong item or the item arrived damaged or defective). If you are returning an item for any other reason, the original shipping cost you paid will not be included in your refund.

6. Product Care and Information

What materials are your dresses made from?

Our dresses are made from a variety of high-quality materials, including but not limited to satin, chiffon, lace, tulle, crepe, and mikado. The specific fabric content for each dress is listed in the product description on its individual page.

How should I care for my dress?

Care instructions vary depending on the fabric. We recommend:

Always checking the care label sewn into the garment for specific instructions.
For most formal wear, dry cleaning is recommended to preserve the fabric and shape.
If you need to steam out wrinkles, use a handheld steamer on a low setting and avoid direct contact with delicate fabrics like lace or beading.
Store your dress in a cool, dry place away from direct sunlight, preferably in a garment bag.

Can I have my dress altered?

Yes, most of our dresses can be altered by a professional tailor. In fact, for a truly perfect fit, especially for bridal gowns, we often recommend having the dress tailored. Please note that once a dress has been altered, it can no longer be returned.

Do your dresses have pockets?

Some of our dresses feature pockets, and some do not. The presence or absence of pockets is typically noted in the product description. If having pockets is important to you, please check the product details before ordering.

How do I remove wrinkles from my dress?

Many of our dresses are shipped folded and may have some wrinkles from transit. We recommend hanging the dress immediately upon arrival. Light wrinkles often fall out naturally. For stubborn wrinkles, you can use a handheld garment steamer on a low setting, keeping the steamer head at a safe distance from the fabric. For delicate fabrics or heavy beading, professional steaming or pressing may be the best option.

7. International Customers

Do you ship to my country?

Opaline Vow ships to most countries around the world. During the checkout process, you can enter your shipping address to see if we deliver to your location and to calculate the shipping cost.

What currency are your prices in?

All prices on opalinevow.store are listed in United States Dollars (USD). Your bank or credit card company may convert the charge to your local currency and may apply a currency conversion fee. Opaline Vow is not responsible for any such fees.

How much is international shipping?

International shipping costs are calculated based on the weight of your order and the destination country. The exact cost will be displayed during checkout. Please note that international shipping can be more expensive and may take longer than domestic shipping.

Will I have to pay customs fees or taxes?

As mentioned in the Shipping section, international customers are solely responsible for any customs duties, import taxes, or brokerage fees charged by their country. These fees are not included in the price you pay to Opaline Vow. We cannot predict what these charges might be, as they vary widely by country. Please contact your local customs office for more information.

What is your return policy for international orders?

International returns are subject to the same 30-day return window and condition requirements as domestic returns. However, international customers are responsible for the cost of return shipping and any customs fees associated with the return. We strongly recommend using a trackable shipping service for international returns.

8. Technical and Website Issues

I forgot my password. How can I reset it?

On the login page, click the “Forgot Password” link. Enter the email address associated with your account, and we will send you instructions on how to reset your password.

I’m having trouble viewing the website on my mobile device.

Our website is designed to be responsive and should work on most modern mobile devices. If you are experiencing issues, try the following:

Ensure your mobile browser is updated to the latest version.
Clear your browser’s cache and cookies.
Try accessing the site from a different browser.

If problems persist, please email us with details about your device and the issue you are experiencing.

The size chart or product images aren’t loading properly.

This may be due to a slow internet connection or a temporary glitch. Try refreshing the page. If the problem continues, please contact us, and we can provide you with the necessary information via email.

9. Privacy and Security

Is my personal information safe with Opaline Vow?

Yes, protecting your privacy and personal information is a top priority for us. We have implemented stringent security measures to safeguard your data. Please review our comprehensive Privacy Policy for detailed information about how we collect, use, and protect your information.

Do you share my information with third parties?

We do not sell, trade, or rent your personal information to others. We may share your information with trusted third-party service providers who assist us in operating our website, processing payments (Stripe), and shipping orders, but only to the extent necessary to provide these services and under strict confidentiality agreements.

How do you protect my payment information?

As detailed in our Payment Methods page, all payment processing is handled by Stripe, a PCI DSS Level 1 certified payment processor. Your payment details are encrypted and transmitted directly to Stripe. We do not store your full credit card numbers or CVV codes on our servers.

10. Still Have Questions?

We have done our best to anticipate and answer your questions here, but we know that every customer and every situation is unique. If you have a question that has not been answered in this FAQ, or if you need further clarification on any topic, please do not hesitate to contact us. Our friendly and knowledgeable customer service team is ready to assist you.

We are here to help!

Email: phuongnguyen07669@gmail.com
Phone: +84981070669
Mailing Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

We aim to respond to all email inquiries within 24-48 business hours. When you call, if we are unable to answer immediately, please leave a voicemail, and we will return your call as soon as possible.

Thank you for choosing Opaline Vow. We are honored to be part of your journey and look forward to helping you find the perfect dress for your special moment.