Protecting Your Personal Information at Opaline Vow LLC

At Opaline Vow, your privacy is not just a policy—it is a fundamental commitment we make to every customer who visits our website and trusts us with their personal information. We understand that when you shop for a dress for one of life’s most special occasions, you are sharing more than just your payment details; you are sharing your dreams, your plans, and your personal style. Protecting this trust is at the core of everything we do.

This comprehensive Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit our website opalinevow.store or make a purchase from our company. It also outlines your rights regarding your personal data and how you can exercise those rights. We encourage you to read this policy carefully. If you have any questions or concerns, please do not hesitate to contact us.

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Our Privacy Philosophy

Before diving into the specific details, we want to share the principles that guide our approach to privacy:

Transparency: We believe you have the right to know exactly what information we collect and how we use it. Nothing in our privacy practices is hidden or obscured.

Minimization: We collect only the information that is necessary to provide you with our products and services and to improve your experience. We do not gather data for the sake of gathering data.

Security: We employ industry-leading security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Respect: We treat your personal information with the same respect we would want for our own. We do not sell your data, and we only share it with trusted partners who share our commitment to privacy.

Control: We empower you to control your information, providing clear mechanisms for accessing, correcting, or deleting your data.

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Information We Collect

We collect several types of information from and about users of our website. This information falls into two main categories: information you provide to us directly and information we collect automatically through your use of our site.

Information You Provide Directly

When you interact with Opaline Vow, you may provide us with the following categories of personal information:

Account Information:

• Full name

• Email address

• Password (encrypted)

• Billing and shipping addresses

• Phone number

Order Information:

• Products purchased

• Payment information (processed securely through Stripe; we do not store full payment details)

• Size selections and fit preferences

• Gift recipient information (if ordering for someone else)

Communication Information:

• Correspondence with our customer service team (emails, phone call records)

• Inquiries and requests submitted through our website

• Feedback, reviews, and survey responses

Marketing Information:

• Your preferences for receiving marketing communications

• Information you provide when entering contests or promotions

Information Collected Automatically

When you visit and interact with our website, we and our third-party partners may automatically collect certain information using technologies such as cookies, web beacons, and similar tracking tools. This information includes:

Device Information:

• IP address

• Browser type and version

• Operating system

• Device type and model

Usage Information:

• Pages you visit on our site

• Time and date of your visit

• Time spent on each page

• Clickstream data (the path you take through our site)

• Referring website or source

Location Information:

• General geographic location based on IP address (city, state, country)

• We do not collect precise GPS location data

Shopping Behavior:

• Products viewed

• Items added to cart

• Purchase history

• Search queries

Information from Third Parties

In some cases, we may receive information about you from third parties, including:

• Payment Processors: Stripe provides us with confirmation of payment but not your full payment details.

• Shipping Carriers: We may receive delivery confirmation and tracking information.

• Social Media Platforms: If you interact with us on social media, we may receive information based on your privacy settings on those platforms.

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How We Use Your Information

We use the information we collect for various purposes, all centered around providing you with the best possible experience and fulfilling your orders. Specifically, we use your information to:

Order Processing and Fulfillment

• Process and fulfill your orders, including sending order confirmations, shipping notifications, and delivery updates

• Communicate with you about your orders, returns, exchanges, or any issues

• Process payments and refunds through our secure payment partner, Stripe

• Verify your identity and prevent fraud

Customer Service

• Respond to your inquiries, questions, and requests

• Provide technical support and troubleshooting

• Address any concerns or complaints you may have

Personalization and Improvement

• Understand how customers use our website to improve functionality and user experience

• Personalize your shopping experience by showing products and content that may interest you

• Analyze trends and shopping patterns to optimize our product offerings

Marketing and Communications

• Send you promotional emails, newsletters, and special offers if you have opted in to receive them

• Administer contests, promotions, and surveys

• Display relevant advertisements on third-party platforms (see “Advertising” section below)

Legal and Security

• Protect the security and integrity of our website and business

• Detect, prevent, and investigate fraudulent transactions and other illegal activities

• Comply with applicable laws, regulations, and legal requests

• Enforce our Terms and Conditions and other agreements

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Legal Bases for Processing (For EEA and UK Customers)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information based on the following legal grounds:

Contract Performance: To fulfill our contract with you when you make a purchase, including processing payments, shipping products, and providing customer service.

Legitimate Interests: To operate and improve our business, including analyzing customer behavior, preventing fraud, and sending direct marketing communications (where you have not objected to such processing).

Consent: When you have given us explicit consent to process your information for specific purposes, such as receiving marketing emails or using cookies for advertising. You have the right to withdraw your consent at any time.

Legal Compliance: To comply with applicable laws and legal obligations, such as tax and record-keeping requirements.

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Cookies and Tracking Technologies

Opaline Vow uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

What Are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site owners.

Types of Cookies We Use

Third-Party Cookies

Some cookies on our site are placed by third-party service providers, including:

• Google Analytics: To analyze website traffic and user behavior.

• Stripe: To process payments securely.

• Social Media Platforms: To enable social sharing and tracking.

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically:

• View what cookies are stored on your device

• Delete individual or all cookies

• Block cookies from specific sites or all sites

• Set preferences for third-party cookies

Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or may not function properly. For more information about managing cookies, visit your browser’s help documentation.

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How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we do share your information with trusted third-party service providers who assist us in operating our business and serving you. These disclosures are made strictly for the purposes described in this policy.

Service Providers

We share your information with the following categories of service providers:

These service providers are contractually obligated to protect your information, to use it only for the specific services they provide to us, and to comply with applicable data protection laws.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control.

Legal Requirements

We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

• Comply with a legal obligation, such as a court order or subpoena

• Protect and defend the rights or property of Opaline Vow LLC

• Prevent or investigate possible wrongdoing in connection with our services

• Protect the personal safety of users of our services or the public

• Protect against legal liability

With Your Consent

We may share your information for any other purpose disclosed to you at the time we collect the information, or with your explicit consent.

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Data Security

Protecting your personal information is a top priority at Opaline Vow. We have implemented comprehensive technical, administrative, and physical security measures designed to safeguard your information from unauthorized access, disclosure, alteration, and destruction.

Encryption

• All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology. You can verify this by looking for the padlock icon in your browser’s address bar.

• Payment information is encrypted and transmitted directly to Stripe, our PCI DSS Level 1 certified payment processor. We do not store full credit card numbers or CVV codes on our servers.

Access Controls

• Access to personal information within our organization is restricted to employees and contractors who need that access to perform their job duties.

• All personnel with access to personal data are trained on privacy and security practices and are bound by confidentiality obligations.

Data Storage

• Your personal information is stored on secure servers located in the United States.

• We regularly review our data collection, storage, and processing practices to guard against unauthorized access.

No Guarantee

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. However, we are committed to promptly addressing any security breaches that may occur and notifying affected users as required by law.

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Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Retention Periods

When we no longer need your personal information, we will securely delete or anonymize it. If deletion is not possible (for example, because your information has been stored in backup archives), we will securely isolate it from further processing until deletion is possible.

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Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. Opaline Vow respects these rights and is committed to providing you with control over your data.

For All Customers

Regardless of where you live, you have the following choices regarding your information:

Marketing Communications: You can opt out of receiving promotional emails from us at any time by clicking the “unsubscribe” link at the bottom of any marketing email. Please note that even if you opt out of marketing emails, you will still receive transactional emails related to your orders (such as order confirmations and shipping notifications).

Account Information: You can review, update, or correct your account information at any time by logging into your account on our website.

Cookies: You can manage your cookie preferences through your browser settings as described above.

For California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:

Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business purpose for collecting it, and the categories of third parties with whom we have shared it.

Right to Delete: You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions (such as when the information is necessary to complete a transaction, detect security incidents, or comply with legal obligations).

Right to Opt-Out of Sale: We do not sell your personal information. Therefore, we do not offer an opt-out from sale.

Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your CCPA rights, please contact us using the information at the end of this policy. We may need to verify your identity before processing your request, which may require matching information you provide with information we already have on file.

For EEA and UK Residents

If you are located in the European Economic Area or the United Kingdom, the General Data Protection Regulation (GDPR) grants you the following rights:

Right of Access: You have the right to obtain confirmation of whether we process your personal data and, if so, to access that data and receive a copy.

Right to Rectification: You have the right to have inaccurate or incomplete personal data corrected.

Right to Erasure (Right to be Forgotten): You have the right to request deletion of your personal data when it is no longer necessary for the purposes for which it was collected, you withdraw consent, or you object to the processing.

Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.

Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing that produces legal effects concerning you.

To exercise your GDPR rights, please contact us using the information at the end of this policy. We will respond to your request within 30 days.

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Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information from our systems.

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Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment processors, and other external sites. This Privacy Policy applies solely to information collected by Opaline Vow. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party sites you visit.

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International Data Transfers

Opaline Vow is based in the United States, and your personal information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website or providing us with your information, you consent to this transfer, storage, and processing. For transfers from the EEA or UK, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

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Changes to This Privacy Policy

Opaline Vow reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the “Last Updated” date at the top of this page.

If we make material changes to how we treat your personal information, we will notify you through a prominent notice on our website or via email (if we have your email address). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our website following the posting of changes constitutes your acceptance of such changes.

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Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Opaline Vow LLC
Privacy Officer
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Phone: +84981070669
Email: phuongnguyen07669@gmail.com

For data protection inquiries, please include “PRIVACY REQUEST” in the subject line of your email to help us route your request appropriately.

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Specific Provisions for Nevada Residents

Nevada law (NRS 603A) provides Nevada residents with the right to opt out of the sale of certain covered information. As stated throughout this policy, we do not sell your personal information. Therefore, we do not maintain an opt-out process for Nevada residents. If you have any questions, please contact us.

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Specific Provisions for Virginia Residents

If you are a Virginia resident, the Virginia Consumer Data Protection Act (VCDPA) grants you rights similar to those under the CCPA, including the right to access, correct, delete, and obtain a copy of your personal data. To exercise these rights, please contact us using the information above.

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Do Not Track Signals

Some browsers have a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, our website does not respond to DNT signals because there is no uniform standard for how such signals should be interpreted. However, you can manage tracking technologies through your browser settings and cookie preferences as described in this policy.

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Your Consent

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described herein. If you do not agree with any part of this policy, please do not use our website or provide us with your personal information.

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Summary of Key Points

For quick reference, here is a summary of the most important points in our Privacy Policy:

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Our Commitment to You

At Opaline Vow, your privacy is not just a legal obligation—it is a fundamental part of the trust you place in us when you share your personal information. We are honored that you have chosen us to be part of your special moments, and we take that responsibility seriously.

We are committed to transparency, security, and respect in all our data practices. If you ever have any concerns or questions about how we handle your information, please reach out to us. We are here for you.

Thank you for trusting Opaline Vow.