Get in Touch with Opaline Vow LLC

We would love to hear from you. Whether you have a question about sizing, need assistance with an order, want styling advice for an upcoming event, or simply want to learn more about our collections, the Opaline Vow team is here and ready to help. At Opaline Vow, we believe that exceptional customer service is just as important as the beautiful dresses we sell. We are committed to providing you with prompt, friendly, and knowledgeable support every step of the way.

This page contains all the information you need to reach us, including our direct contact details, office location, and answers to some of the most common questions about getting in touch. We encourage you to connect with us through your preferred method, and we promise to respond with the care and attention you deserve.

Our Contact Information

We maintain a single, centralized point of contact to ensure that every inquiry is handled efficiently and by the right member of our team. Please use the following details to reach us for any and all matters related to Opaline Vow.

Primary Email Address

phuongnguyen07669@gmail.com

Email is often the most efficient way to reach us, especially for detailed inquiries. When you email us, you can expect:

A Prompt Response: We strive to respond to all emails within 24-48 business hours. Our team monitors this inbox constantly to ensure no message goes unanswered.
Dedicated Support: Your email will be directed to the appropriate department, whether it’s customer service, order support, returns, or a general question. This ensures you get accurate and helpful information.
Written Record: Email provides a convenient written record of our conversation, which is helpful for tracking details about your order, returns, or specific requests.

When emailing us, please include your order number (if your inquiry relates to an existing order) in the subject line. This simple step helps us locate your information quickly and provide you with a faster, more accurate response.

Phone Number

+84981070669

For urgent matters or if you simply prefer a more personal touch, you are welcome to call us. We understand that sometimes a conversation is the best way to get your questions answered.

International Reach: This number is accessible from the United States and all international locations.
When to Call: The phone is an excellent option for urgent questions about an order, immediate styling dilemmas, or if you need clarification on a policy right away.
What to Expect: Our team members are trained to be patient, helpful, and thorough. They will take the time to listen to your needs and provide the best possible assistance.

Please note: Due to high call volumes during peak seasons and holidays, you may occasionally experience a brief wait time. If we are unable to answer immediately, please leave a voicemail with your name, phone number, and a brief message, and we will return your call as soon as possible.

Our Official Headquarters

30 N Gould St Ste R
Sheridan, WY 82801
United States

While Opaline Vow operates as a dynamic e-commerce company serving customers across the globe, our official headquarters and administrative operations are based in Sheridan, Wyoming.

Important Note for Visitors: Our Sheridan address is our registered business office and administrative headquarters. It is not a retail storefront or a public showroom. We do not have a physical boutique location where dresses can be viewed or tried on. All of our beautiful collections are exclusively available for browsing and purchase through our website, opalinevow.store. We kindly ask that you do not send product returns or personal correspondence to this address without prior authorization from our customer service team. All returns must be processed according to the instructions in our Return and Refund Policy.

Why Contact Us? Common Reasons to Reach Out

Our team is prepared to assist you with a wide variety of questions and concerns. Here are some of the most common reasons customers contact Opaline Vow:

Sizing and Fit Questions

Finding the perfect fit is one of the most important parts of buying a dress online. Our sizing charts are detailed, but we know that every body is unique. If you are between sizes, unsure about which size to choose for a specific style, or have questions about the fit of a particular dress (for example, if it runs small, large, or true to size), please email us. Our team has extensive product knowledge and can offer guidance based on the specific garment’s cut and fabric.

Order Status and Tracking

Once you have placed your order, you will receive a confirmation email. However, if you have not received tracking information, if your tracking link is not working, or if you simply want to check on the status of your shipment, we are happy to look into it for you. Please have your order number ready when you contact us.

Styling Advice for Weddings and Events

Planning a wedding look for yourself, your bridal party, or your mother can be overwhelming. We love helping our customers curate the perfect look. Whether you need help coordinating bridesmaid dress colors, choosing a style that flatters different body types, or selecting a dress that matches a specific wedding theme or season, our team can offer personalized styling suggestions.

Returns and Exchanges

Our Return and Refund Policy is designed to be fair and transparent. However, if you have questions about how to initiate a return, what items are eligible, or the timeline for receiving your refund, please reach out. We are here to guide you through the process and make it as smooth as possible.

Product Inquiries

Do you have a question about the fabric, construction, or care instructions for a specific dress? Are you wondering if a particular style will be restocked in your size? Contact us, and we will provide you with all the details we have.

Wholesale and Partnership Inquiries

While Opaline Vow primarily sells directly to customers, we are occasionally open to exploring partnership opportunities. If you are a stylist, event planner, or boutique owner interested in discussing a potential collaboration, please email us with “Partnership Inquiry” in the subject line.

Press and Media

Members of the press and media who wish to feature Opaline Vow, request a media kit, or interview the founder can direct their inquiries to our primary email address with “Press Inquiry” in the subject line.

Our Response Promise: What to Expect

When you contact Opaline Vow, you are not just sending a message into the void. You are reaching out to a real team of dedicated professionals who are committed to providing you with an excellent experience. Here is what you can expect from us:

Response Times

Email: We aim to respond to all email inquiries within 24 to 48 business hours. Our team works Monday through Friday to ensure your questions are answered promptly. Emails received over the weekend or on major U.S. holidays will be addressed on the next business day.
Phone: Our phone line is monitored regularly. If you reach our voicemail, please leave a detailed message, and we will do our best to return your call within 24 business hours.

Helpful and Knowledgeable Staff

Our customer service representatives are not just reading from a script. They are passionate about fashion and deeply knowledgeable about our products. They receive ongoing training on our collections, sizing, and policies so that they can provide you with accurate and useful information. They are empowered to solve problems and will work diligently to find a resolution that leaves you satisfied.

A Personal Touch

We strive to treat every customer as an individual. We will address you by your name, refer to your specific order, and avoid generic, copy-pasted responses whenever possible. We want you to feel heard and valued.

Frequently Asked Questions About Contacting Us

To help you get the information you need as quickly as possible, we have answered some of the most common questions customers have about reaching Opaline Vow.

What is the best way to contact you for a quick question about sizing?

For detailed sizing questions, email is often best because it allows you to provide specific measurements and for us to give you a thorough, considered response. However, if you need an immediate answer and prefer to speak with someone, you are always welcome to call.

Do you have a live chat feature on your website?

Currently, Opaline Vow does not offer a live chat feature. We focus our resources on providing high-quality, personalized support via email and phone to ensure every question is answered with care and accuracy.

Can I visit your Sheridan, Wyoming address to see the dresses in person?

As mentioned above, our Sheridan address is a business office only. We do not have a physical showroom or retail space. We apologize for any inconvenience and encourage you to explore our detailed product photos, descriptions, and size guides on our website at opalinevow.store.

I sent an email a few days ago and haven’t heard back. What should I do?

We strive to respond to all emails within 48 business hours. If it has been longer than that, please check your spam or junk folder, as our reply may have been filtered there. If you still cannot find our response, please feel free to call us or send a follow-up email. Occasionally, technical issues can prevent emails from going through, and we want to ensure your question is answered.

What information should I include in my email to get the fastest response?

To help us assist you as quickly as possible, please include:

Your full name.
Your order number (if your inquiry is about an existing order).
A clear and concise description of your question or issue.
Your preferred method of contact if you would like us to call you back.

Is the phone number for international calls?

Yes, absolutely. The phone number +84981070669 is accessible to callers from the United States and all international countries. Standard international calling rates will apply based on your phone carrier and plan.

Connect With Us Beyond Customer Service

While our primary contact methods are listed above, we also invite you to connect with Opaline Vow in other ways. Following us online is a great way to stay updated on new collections, special promotions, styling tips, and real-life photos of our dresses being worn by beautiful customers just like you.

Visit Our Website

The best place to explore our full range of products is always our website. From bridal gowns to wedding guest dresses, every item we offer is meticulously photographed and described to help you make an informed choice.
Website: opalinevow.store

Follow Us on Social Media

We are active on social media and love building a community with our customers. Following us is a wonderful way to see our latest arrivals, get inspired by real weddings and events, and participate in contests and giveaways. You can find us by searching for Opaline Vow on your favorite platforms. (Links to specific social media channels can be found in the footer of our website).

Sign Up for Our Newsletter

For exclusive updates, early access to sales, and styling inspiration delivered directly to your inbox, we encourage you to sign up for our email newsletter. You can usually find the sign-up form at the bottom of our website’s homepage.

Our Commitment to Accessible Communication

At Opaline Vow, we are committed to making our services accessible to everyone. If you have a disability or require assistance in communicating with us due to language barriers or any other reason, please let us know. We are happy to work with you to find an alternative method of communication that meets your needs. Please email us, and we will do our best to accommodate your request.

Final Thoughts: We Are Here for You

Your journey with Opaline Vow is important to us, from the moment you begin browsing our collections to the day you receive your dress and beyond. We are not just a company that processes orders; we are a team of people who genuinely care about helping you look and feel your best for life’s most precious moments.

Do not hesitate to reach out. Whether your question is big or small, we are here to listen, to help, and to ensure your experience with Opaline Vow is nothing short of exceptional.

We look forward to hearing from you.

Email: phuongnguyen07669@gmail.com
Phone: +84981070669
Headquarters: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Website: opalinevow.store